Return Policy

Returns:

Because all pieces are printed to order, returns are generally not accepted.

Paper prints are printed to the approval of the photographer, and there is no guarantee the colors match perfectly with the display of each individual computer, tablet, or phone screen. Returns will not be accepted for these cases and no refund will be granted.

Acrylic prints may be imperfect by nature of the encapsulation process; however, each piece is specifically engineered and carefully reviewed to avoid this issue.  Returns for small bumps or divots will not be accepted unless they occlude the image in a significant way.

In the case of damaged shipments or significantly imperfect wall art prints, you must contact the photographer via email (jonathan@jonathanelcock.com) within 7 (seven) business days of the recorded delivery date. In the email, please include images and a text description of the damage. DO NOT return the print before correspondence as a refund in this situation will not be guaranteed. You will receive a response containing next step options within 2 (two) business days.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. The time this takes depends on your bank.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, you may need to contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank, as there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact the photographer at jonathan@jonathanelcock.com.

Return Shipping:

Details will be provided once a return request is verified. If the print was damaged in transit, you will not be responsible for the return shipment.